Why the office is here
Amina Rashid spent eight years inside Klang Valley product teams watching the same fracture: a redesign ships, the event string stays, a second name appears, and the weekly conversion slide quietly becomes an argument. In 2023 she left in-house work and rented the first-floor room on Jalan Tun Dr Ismail so the reading could happen away from release pressure.
Seremban is not a detour. Clients send exports; we send findings. When a handover needs a table, people can reach Negeri Sembilan without turning the session into a three-day offsite. The address remains Tingkat 1, Jalan Tun Dr Ismail,Seremban,Negeri Sembilan,70200,Malaysia — the same line as the footer, because that is the room.
How we work
We start from a dated sample, not from a workshop icebreaker. Harith reads payloads. Wei Liang traces duplicate names across sources. Farah keeps the intake honest: debug builds out, source columns in, personal identifiers no wider than the analytics events already carry. Amina decides which mismatches actually move a report the leadership team uses.
We do not sell a monitoring subscription, and we do not sit in your backlog. If the catalogue needs a later re-sample, that is a new engagement with a new date range. The relationship is the document and the people who can defend it in the next planning meeting.
What we will not claim
We do not promise that a funnel will recover a particular percentage after cleanup. Counts move when names stop competing; how much they move depends on how long the split has been tolerated. We will say which events were double-counted. We will not decorate the findings with a score.